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Books Technology

The Publishing War

Since I wrote my review of the Kindle DX in the previous post, quite a lot has happened in the little world of electronic books and publishing. Namely, one large publisher and one large retailer seem to have lost their collective minds and declared all-out war on each other. And in the process, they are dragging authors and readers down into the mud with them. There is quite a bit of anger on all sides, and so, as a (somewhat) neutral observers of the book world, I thought I’d chime in with my own summary and my own opinion.

Here’s how it went down. On Wednesday, January 27th, Apple announced their long-awaited new tablet computer: the iPad. The iPad is a 10-inch touch based computer, basically an iPod Touch scaled up to giant proportions. Part of the new feature set of this tablet, which should be available for purchase in two or three months from now, is an integrated book reading application and electronic book store, called iBook.

Unlike the Kindle, the nook, the Sony Reader and other true eReaders, the iPad is a standard LED-lit color LCD screen – the same type that your television and computer monitor use. For most of us who rely on an eReader, this technology doesn’t seem very well suited to reading… but we’ll just have to wait and see what the market decides. At $499, the iPad is a wonderful multimedia device – although an awfully expensive book reader.

Prior to announcing the iPad, Apple apparently negotiated some special deals with at least 5 of the “Big Six” publishers. Skipping over the accounting details, to the end user of an iPad, Apple’s deal means that new “hardcover” books will be $14.99 or $12.99 in electronic form from the iBook store. That sounds awfully expensive, considering that actual hardcovers cost just about exactly that same amount right now. And it sounds even more expensive compared to Amazon… which jumps through a lot of hoops, including selling a number of books at a loss, to keep prices at $9.99 per book and below.

A reporter from the Wall Street Journal, Walt Mossberg, asked Apple CEO Steve Jobs afterwards if this was going to be a problem. Jobs said no, because “the prices [for books] would be the same”. Initially, this was taken to mean that Apple would match Amazon’s $9.99 price. Within two days, however, it became clear that Jobs meant nothing of the sort. Instead, he had it on good authority that the publishers would in fact be forcing Amazon to raise their price to match Apple’s.

Let’s move forward to Friday, January 29th. Two days later. On that day (or perhaps the day before) the publisher Macmillan gave an ultimatum to Amazon: They had to immediately accept a new deal, under the exact same terms as their deal with Apple. And a key part of that deal meant that Macmillan, not Amazon, got to set the price of each and every book. You see, Macmillan felt that $9.99 was way too cheap for an electronic edition of a book, and wanted to make certain that Amazon could not sell at that price – not even if Amazon was willing to take a loss on the book. Amazon, being the largest retailer of books on the planet, did not take kindly to being told how to run their business, nor how they should set their prices. Macmillan said it was a “take it or leave it” deal.

So Amazon, as of that evening, pulled all Macmillan books from their web site. Both printed and electronic.

And the Internet went insane.

Authors published by Macmillan immediately put up articles and blog posts raking Amazon over the coals. Two prominent science fiction authors, John Scalzi (whose work I don’t care for) and Charles Stross (whose work I am a big fan of) were particularly vocal, claiming that Amazon is, more or less, pure evil, and certainly stupid. Almost every single author took the publisher’s side in this little war.

Readers, on the other hand, were furious at Macmillan and praised Amazon to the skies. They felt Macmillan was being extremely greedy, trying to force a retailer to bow to their will, and was engaging in a very obvious example of price collusion with their new partner Apple.

Anyone who’s ever read comments on any web site knows how quickly tempers can get out of hand. By Saturday, certain readers were vowing to permanently boycott certain authors. Some authors were vowing to never give Amazon any support ever. Some readers who vowing to never read any book published by Macmillan or any of its imprints. Very little in the way of reasonable arguments could be found in these comments, but you could find quite a lot in the way of four-letter words and over the top anger.

By Sunday, Amazon caved. They released a statement saying, in effect, that they were capitulating to Macmillan, and would have to raise the prices of any Macmillan imprint electronic book to whatever Macmillan wanted them to charge. And slowly, slowly, they began restoring Macmillan books to their online book store.

The war is not over, however, not by a long shot. During the next week, several other publishers immediately jumped and said they, too, wanted Amazon to agree to the same terms. The same terms they’d already agreed to with Apple, that is. The only exception was the largest of them all: Random House. Random House, in fact, stated that they wanted to let Amazon price however they wanted to, and planned to leave things the way they are. Notably, Random House is the one large publisher that did not sign on to supply e-books to the iPad. Also notably… the spokesperson for Random House used to work for Amazon.

As a fan of books, reading, and writing, I’ve read as much as I can stand to on this subject. The truth is… nobody comes out smelling rosy in this situation. Amazon definitely acted like a petulant child by cutting off all sales for Macmillan books; this act didn’t hurt Macmillan corporate a bit, while it hurt its authors and Amazon’s customers a great deal. And Macmillan was acting equally childish: they just got a new deal they liked, so they wanted to force their biggest retailer to accept the same terms.

The Supreme Court recently ruled that corporations have all the same rights in the constitution as actual people do. However, I think Amazon and Macmillan have demonstrated that corporations are, at best, children. And as such, they are not capable of making rational decisions and planning carefully for their future. They consider that sticking their tongues out at each, holding their breath until they turn blue, and taking all their toys and going home are all good business ideas. What a shame.

My personal view on all of this… well. I have always maintained that a purely electronic copy of anything is not worth as much as a physical copy. An album on a CD is worth more than an album downloaded from iTunes. A DVD of a movie is worth more than a copy of a movie purchased online. And a physical book is worth more than an electronic one.

Trying to price an e-book the same as a printed book is pure folly. It will never work, at least not in the long term. My gut tells me that an e-book should be about 25% less than whatever the current printed copy (either hardcover or paperback) price is. If you look on Amazon, most new hardcovers sell for between $15.00 and $12.00. So, frankly, $9.99 for an electronic version sounds exactly right. And, as a reader, that’s definitely my impulse buy limit. Any book that sounds halfway decent, as long as it’s under $10, I’ll probably give it a shot. Over $10? Well… I have to want to read it pretty bad.

I’m not saying I’ll never pay more than $9.99 for an e-book, but I will say that it will be rare. Right now, for instance, there are several books that I’d like to read on my Kindle (such as Kim Stanley Robinson’s new novel Galileo’s Dream), but they’re in Wish List Limbo at the moment, waiting for their price to drop below the $14 or $15 they’re at right now.

However, certain timely books, like political tell-alls, I can see ponying up $14.99 to read right away. Right now, instead of a higher price, many publishers are delaying the e-book version of these titles by several months, under the assumption that this will force people to run out and buy the hardcover. In fact, I’d like to read The Politician, Andrew Young’s account of John Edwards – but they publisher has delayed the e-book version until April. And that’s not the kind of book I’m willing to pay for a hardcover of. So, looks like I’ll be passing on it. You see? They just lost a sale by delaying the e-book. A sale they would have made if they’d just allowed the book to come out in electronic form, sold to Amazon for whatever they wanted to, and allowed Amazon to sell for whatever they want to.

in the long run, I don’t think this will work. As the years go buy, more and more people will read books in some electronic form versus a hardcopy form. I’ll predict that within 10 years, the split will be 50/50.And as more people read electronically, the price pressure will become even greater to lower the price as compared to the hardcopy version. When that happens, Macmillan and the other publishers who got suckered into Apple’s “agency pricing” model are going to wish they could go back to the old days.

Watch Random House laugh all the way to the bank in a few years.

Categories
Books Technology

Kindle 2: The Review

Kindle: Amazon’s 6″ Wireless Reading Device, $359.00

I’m living on a greatly tightened budget. I’ve cancelled satellite service, land phone service, pool cleaning, book and magazine subscriptions, and I’m buying all our food at Costco and Wal-Mart. So why, why did I just spend $359 a month ago for a new Amazon Kindle 2 – to replace the perfectly good, still working Kindle that I bought only a little under a year ago?

Because I love to read, I love books, and the Kindle 2 (now referred to as just the 6″ Kindle by Amazon) is the best book reader I’ve every encountered. That’s why.

LIke many others, I had some complaints about the original Kindle. Amazon listened to me and countless others, and they fixed (almost) everything that was wrong with the original Kindle. And, let me be clear, the original Kindle was a very good device (and still is, for that matter). The Kindle 2 literally fixes every single complaint I had with the original – with the exception of the screen size, which is the same as the first Kindle and is still too small.

Thin Is In – And Oh So Shapely!
The first thing I noticed when I removed the Kindle from its (very nice and very Apple-inspired) packaging was the thickness of this device. As in the lack of it. You may have seen some ads for the Kindle 2 that show it on edge next to pencil – and the pencil is noticeably thicker. Those pictures aren’t lying. The device is thinner than an iPhone 3G, thinner than any remote control I’ve got, thinner than any other electronic gadget of any kind that I currently own. It’s about the thickness of 30 sheets of paper.

And the thickness (er, thinness) of the device is constant. It doesn’t curve out anywhere or bulge up at any spot. The edges taper in somewhat, much like the edge of a MacBook Air do. All four corners are rounded identically, following the same gentle taper toward the edge. The overall effect feels very good in your hands. It just feels… right. The specs say it weighs 10 ounces. I haven’t verified that independently, but it feels about like holding a sheaf of paper.

The back of the Kindle 2 is smooth aluminum. There are tiny grills in the lower back for speakers, used for the audio book and music playback features (which I completely do not care about and never use). Even the holes in the speaker grills are carefully milled and feel good under your fingertips. And the smooth brushed metal doesn’t get slick as you hold it for a long about of time, as plastic usually does (think how a phone feels after you’ve been holding it for a long conversation).

Interface Reface
The Kindle 2 sports a revamped version of the Kindle interface to go along with the new physical design. The main outward aspect of this is getting rid of the “sparkle bar” and wheel that was the navigation system for the original Kindle. It’s been replaced with an easy-to-use four-way joystick type toggle. You just use the little joystick to point to the item you want, then push it in to select. Amazon refers to this as a “five-way control” because it’s up, down, right, left, and select. Anyone who has used a remote control for a Tivo, satellite, or cable box in the last 10 years will instantly know how to use the control. It also makes it possible to scroll right and left of text in order to bring up menu options.

Magazines and newspapers, two things that I absolutely love on the Kindle, are much, much easier to navigate with the Kindle 2. In fact, it’s so obvious now that I can’t believe Amazon didn’t do it like this to begin with. You get a straightforward table of contents, with sections from the magazine in question. Next to each section is the number of articles in each section. You can select the section’s name to go straight to the first article, or click on the number to see a detailed sub-table of contents for that section, with longer descriptions of each article.

Reading Newsweek and the New York Times on the Kindle is now much better than reading the print editions. Now I really wish every magazine was available on the Kindle! I’m still pushing hard for The Economist and Rolling Stone. Come on, publishers!

Nice little tweaks and additions are scattered throughout. For example, the little status bar at the bottom of every page now shows you what percentage of the way through a book you are. This helps a great deal to duplicate the feeling of “I’m half way through this book” that you get from a physical book.

Size Does Matter
Amazon fixed all but two thing I didn’t like about the original Kindle. I felt, and still feel, that the Kindle needs some sort of built-in reading light, or at least a custom-made “snap on” light that is low profile and fits neatly onto the device. And, I opined that what the Kindle really needed was a larger screen – I felt that it needed about a 9″ to 10″ diagonal screen, one that would let you read a book page at approximately the same size as the print edition. And magazine articles would also “feel” about the right length.

But when the Kindle 2 came out, I though, oh well. I’ll continue to just use a clip-on reading light, clamping it in ugly fashion to the top of the Kindle. And, it looks like they just couldn’t manage to get a larger screen, so I’ll just buy this one and —

Crap. The Kindle DX is Announced.
Well, damn. Only six weeks after I got my Kindle 2, Amazon announces the Kindle that I really want: The Kindle DX. Yup. A larger sceen, almost 10″ diagonally. The screen it should’ve been from the start. With auto rotation. And native reading of PDF files. Literally everything except a light.

I’ve watched all the videos for the Kindle DX I can find. I’ve seen the pictures. I’m salivating for its arrival. I pre-ordered one the day they were announced, even though they won’t be shipping this reading wonder until “summer” (which could mean anywhere from late June to late September, really).

I’ve read the criticisms lobbed Amazon’s way over the price point – the Kindle DX will be a whopping $489, and the Kindle 2 will remain at its current $359. For me, a Constant Reader, this price is worth it. I find it interesting to read the snarky comments on Engadget and Gizmodo trashing the device, with person after person saying they’ll never buy one until it has a color screen or blah blah blah. (An aside: Of what use would a color ebook reader be? Every book I’ve read consists of exactly two colors: white paper and black ink. And no, I’m not counting graphic novels / comic books. Those will always need to be in glossy print).

The Kindle Market
I get the Kindle. I really do. And I think anyone who reads a lot – people who list their hobby as “reading”, people who regularly buy lots of books – they will want a Kindle. As for anyone else? I can’t see why they’d ever want a device that is a dedicated book reader at all.

I’m reminded of a friend of mine, who was listening in on a conversation me and some other guys were having about an iPod. He volunteered that he didn’t have an iPod, and couldn’t understand why he’d want one. We all looked at him funny, and I said “Well, what do you listen to music on now”? He said, “I don’t even listen to music. I don’t like music, and I don’t own any CDs or records or anything”. And my answer was: “Then there is absolutely no reason at all for you to own an iPod”.

So, if your’e one of the many tech geeks out there who looks at the Kindle and says “Why? I already have an iPhone, I can read web pages on that”, or “Blech! It’s not in color. I can’t read graphic novels on it”, or “It has to display video and play music and accept a mouse and…” then I have to say: You’re not in the target market. You don’t need a Kindle, nor should you want one. And please go away and stop bothering me, OK?

But for those of us who Read. Read every night. Read all the time. Read magazines that consist of nothing but printed words, magazines where the only picture is the one on the cover or the occasional graph on the inside. Read the New York Times Book Review. Read works in translation. Read the classics, new and old. Read read read read… We need a Kindle. You need a Kindle. You want a Kindle.

You want to be able to buy a new book at 2 in the morning, have it instantly delivered to you in about a minute, and start reading immediately. You want to be able to highlight sections and save them for reference later. You to be able to get on a plane and bring a hundred books with you, on a device that weighs less than a pound.

So, if the above description fits you, and you don’t already have a Kindle, then go to Amazon now and order one. If you can afford it and if you can wait until “summer”, then I’d suggest waiting for the Kindle DX. But on the other hand… well, this economy ain’t gonna stimulate itself, y’know.

Categories
Technology Thoughts and Comments

The Year Everything Connected

2008 is now history. Only one more year left in the “ohs”. All over the internet and across the airwaves, people are writing their summaries of the year just completed, presenting their Best and Worst lists, reviewing the top stories, and predicting what’s going to happen next.

I thought of doing one or more of those same things, but frankly, that’s been done to death. Instead, I thought about what, if anything, really changed in the way I live my day-to-day life in 2008. And I came up with… connections.

Since I first starting using the Internet in 1994, and even before that with CompuServe and AOL, pundits have been talking about how the future will be a wired one. But in 2008, the future became a wireless one. Many of the individual elements have been around for a while. I mean, people have been getting their business emails wirelessly with Blackberries for years now. And we’ve been using cell phones since the early nineties. But these were separate functions on separate devices, each doing their own thing. You could get your company email on a Blackberry – but not your personal email, not your Gmail or AOL or whatever.

In 2008, my cell phone became so ubiquitous that I got rid of my wired phone line entirely. I now have only a cell phone my phone number is literally and truly my phone number. On the signature for my work email system, for example, I don’t even reference my company phone number – I don’t want any calls to go to it. If I could, I’d have it automatically forward to my cell phone permanently (I should note here that my company’s phone system is perfectly capable of doing this, but because of some antiquated human resources policy, only “Executives” are allowed to access this option. I assume that this is because of some conviction that allowing us worker bee types the option of forwarding our phone calls would encourage absenteeism).

In 2008, my cell phone became much more than a phone. It’s a mini computer that I carry around, that is wirelessly connected to the internet all the time. All of my email, including both work and personal accounts, mirrors on that little device. Text messages from friends and work colleagues flicker through it all day long. Calendar alerts from my company’s Exchange system chime and popup wherever I am, letting me know where I’m supposed to be next. And unlike the old Blackberries, I can make new appointments, change existing ones, you name it. I can add contacts on the fly, swapping them between work and personal at my whim.

When I get into my car, the bluetooth setup built into my Mini Cooper automatically switches my phone’s audio to the car’s stereo system. When I leave the car, it returns to the phone. I have a tiny headset that wirelessly connects to the phone that I can use at any time as well. When I’m riding my scooter, my helmet likewise has a bluetooth headset built in – even there I’m connected.

My phone is an Apple iPhone 3G, so I also have a slew of specialized applications. Great implementations of Facebook and Twitter keep me connected to anyone that’s not already connected to me via any of the work or email systems. Safari, a perfectly optimized tiny web browser, let me access any part of the internet for information at any time (well, any part of the internet that doesn’t use Flash, at least). I’ve got applications for the New York Times, as well as newsfeeds from any other source I can think of. I quite literally carry the world around in my pocket.

My phone is also a music and video player, and a game console. I have 12 gigabytes worth of music on my phone, several TV shows and maybe a movie at any given time. Right now I have about a dozen games installed as well, ranging from simple puzzles to full-on simulators and role playing games. With a set of headphones in my pocket (which also have a microphone wired in), I can plug in and listen, watch, or play anywhere and everywhere I go. And if I’m within the coverage of a WiFi network, I can buy new music, tv shows, music, or games wherever and whenever I want to.

While I’m a big fan of my iPhone, there are many other models from other manufacturers that do almost all of the same functions. The generic term right now is “Smart Phone” – which sounds dumb to me. This new kind of phone is a true personal companion, what the PDA of the 90’s were trying to become. I may occasionally leave the house without shaving, or forget my wallet, but I never leave my phone. I would feel naked and alone without it. I won’t even walk the dog unless my phone is on my person.

In short, my personal phone companion means that no question I have, at any time of the day, needs to remain unanswered. My “phone” (we either need a new word, or will have to accept that the definition is going to radically change) is part of my life now. A few days ago in the car, Frank said “I don’t know how I every got around without an iPhone before”. On one hand, that’s just a funny comment – but on the other hand, it’s true. I rely on that little device so much for so much that I really don’t know what I’d do without it.

In 2008, even the way I read and buy books has changed. With my Amazon Kindle, I can buy books anywhere, anytime, and they are instantly delivered wirelessly to my book reader. I can also buy newspapers, magazines, and blogs directly on the reader as well. So, even sitting in a comfy chair in my library, reading a book, I’m still wirelessly connected to the outside world – the Kindle even has a text-based web browser built in.

2008 was also the Year of the Netbook, tiny, cheap laptop computers that are used primarily for emailing and surfing the web. Personally, these devices aren’t for me – I tried two of them (the Asus eee PC 701 and the Acer Aspire One), and I just didn’t find them usable. Their keyboards are too tiny to type on – and I already have a tiny keyboard on my phone.

Instead, our household has a MacBook Air. Yes, it’s expensive, but for the first time, I have a full-functioning laptop computer that is so light and solid that I can carry it around and use it anywhere in the house. And, of course, with our house-wide WiFi network, the MBA (our acronym, not Apple’s) connects to all of our house network resources, as well as the internet.

And the house itself? We’ve got three AppleTVs, all of which stream content from our centralized house media server. All of which can and do buy and/or rent content wirelessly. We no longer have to rent movies from a store, or receive them in the mail – they are delivered over the net on demand, whenever and wherever in the house we want to watch them. We also have three Tivo HD boxes, which not only record anything we want to watch, but can also stream down on-demand movies from Netflix. And each of those Tivos is again connected to our house network, so we can move content around, copy it to any computer, or burn it to a disk. Using the Tivo’s remote scheduling feature, I can tell it to record any show over the internet – from my iPhone, for example.

Let’s see, what else? Oh yes, my new Blu-Ray player also has an internet connection, and with it I can access live events related to any disk I watch – such as on-the-spot director commentaries. The player also updates its own firmware over the Internet, so it’s always up to date. My Nintendo Wii does the same thing for living room gaming, updating its own software and connecting me to any online or community games I might want to play. My Garmin Nuvi can be connected to my computer to update its maps and software. My cameras, both video and still, get their firmware updated over the internet, and can push their recordings directly to my web pages or internal house servers.

Am I typical? Of course not. I work in the computer networking field, and I’ve been directly involved with the computer software industry for 25 years now. I’m well off financially, and I have a long established interest in movies, music, and books, so I have spent a lot of time and effort in assembling all of these things. But I am also not unique. Not everyone has all these kinds of technological connections, but many, many people do, and many more will in the future.

Finally, I’ll close this post talking about a different kind of connection – social connections. Spurred on by work colleagues, I reluctantly signed up for a Facebook account this year. And much to my surprise, it not only keeps me in better contact with my current friends (well, those who use it, anyway) but has allowed me to re-establish contact with old friends I had lost touch with. And this new social connection is made possible by all the other types of connections I talk about above.

I make no predictions about 2009, or about any other year, for that matter. But I am amazed, astounded, and greatly pleased at all the new ways I can and did connect to the world during 2008, and I’m sure that those connections will become even more widespread and useful as time goes on.

In a few weeks, we’ll celebrate the inauguration of our first connected President. And since I’ve been on his mailing list for a while now, I expect I’ll get an email from him on that same day. Because, you know, you can’t help but stay connected. Not these days.

Happy New Year.